Our website is updated daily. If you are re-visiting our website, please clear your Temporary Internet Files (cache) to view the current updates. If you do not clear these files daily you may not be viewing the updated version, per your server rules.
Payment is always required in full, even on back-ordered items, as this reserves incoming merchandise for you. Many of our items are custom made or ordered specifically for you, therefore payment is required in-full when placing an order.
Please note that your credit card will be charged in-full for all items in your shopping cart when your order is processed, usually within 24-48 hours of placing your order. You will receive an automated e-mail confirmation of your order.
Within 24-48 hours you will receive a 2nd email with an ETA of each item ordered. If any items are on back-order, you may cancel specific items or the entire order and your card will be refunded. All orders left in-tact, regardless of ETA must remain paid in full, in order to allocate in-coming inventory for you.
Order Cancelations: All orders must be canceled within 24 hours of placement or of a notification of a back-order, as some order may ship the following day. Once the merchandise is en route to us or you from our vendor, you may be responsible for a re-stocking fee, as well as all shipping fees.
Cancelation Refunds: Please allow 3-5 business days for your credit card refund to post to your account, depending on your credit card processing company.
ESTIMATED SHIP TIME: We know that once you place an order you are anxious to receive the merchandise and we make every effort to get your merchandise out to you as quickly as possible.
If you would like to know the ETA before you place your order, please send us an email at heavensgatehome@gmail.com and we will respond within 24 hours. Once an order is placed, you will receive an automated order confirmation, confirming that your order was received. You will receive a 2nd email from us within 2 business days days informing you of the ETA of your merchandise.
Out-of-Stock Items: You will be notified if an item is out-of-stock when your order is processed and you may choose to cancel the order and you will be refunded immediately. We will keep you updated on the back-order status and you may choose to cancel at any time. If canceled before shipped to you, you will be refunded the full amount paid and not charged the "return" fees.
*** RECEIVING YOUR ORDER ***
All merchandise ordered must be received and signed for by the Consignee (person placing the order) or a copy of their valid ID must be presented to the delivery person. The carrier will call you in advance to make an appointment for delivery and you must be available to receive the merchandise or a designated adult (over the age of 18) with the copy of your ID.
PLEASE OPEN AND INSPECT ALL MERCHANDISE IMMEDIATELY UPON RECEIPT. Do not let the driver leave until you have thoroughly inspected your merchandise, as this is very important.
For refunds of returnable items, you must notify us within seven (7) days of receipt that you wish for a refund and request a Return Authorization number.
You may return merchandise for a full refund of the cost of the item (minus all shipping & handling costs) with the exception of the following Brands, which are either Non-Returnable or Returnable w/Re-stocking fee, as listed below:
Non-Returnable (Defective and/or Damaged merchandise will be repaired or replaced):
- Trade Winds Furniture
- CR Plastic Products
- Aeon Furniture
- Sofas To Go
- Chandra Rugs - 20% restocking fee.
- Control Brand - 20% restocking fee.
- Forever Green Art - 25% restocking fee
- Innit Designs - 25% restocking fee.
- Selamat Designs - 20% restocking fee.
- Stilnovo - 20% restocking fee.
- Surya - 15% restocking fee.
- Tag Furniture - 20% restocking fee.
Once you place an order, if you have buyers remorse and wish to cancel an order, you must do so within 2 days (48 hours), as once your item(s) are in our Order System and shipped from our vendor to us for forwarding to you, canceling is considered a Return at this point.
Please save and return all items in original packaging material, with all tags intact. When returning items, we highly recommend insuring the item against damage or loss, as you will be responsible for the item(s) until it is delivered and received by us and/or back to our supplier. We cannot accept items back that have been damaged by your return shipper. In this case, you must file a damage claim with your carrier, as only the shipper can make this claim. We will send you photos of the damaged item for your damage claim.
Returns/Free Shipping Items:
We offer Free shipping on all orders over $100 in sales. In the event that you wish to return a returnable item in which you received free shipping, we will refund the full price paid (minus re-stock fee, when applicable), for the item minus plus the original shipping fee. Please ask if you would like to know what this charge is before returning your item, as this fee can vary widely from item to item. You will be responsible for the return shipping fee as well. For returns of large items, you may request that we make arrangements for a "Call-Tag" to have the item(s) picked up, however, you will be responsible for this Call-Tag/Return fee.
Please allow 7 business days (Monday-Friday) after receipt of the goods for our supplier to open and inspect returned merchandise and for us to credit your account. You will receive an email confirmation once your return has been inspected and your account credited. Your return credit may then take and additional 3-5 business days to appear on your account depending on your credit card processing company.
*** BREAKAGE CLAIMS /CARRIER DAMAGE ***
- Note the damage/suspect damage on the Carrier Receipt.
- YOU MUST KEEP ALL PACKAGING IN-TACT EXACTLY AS YOU RECEIVED IT, AS THIS IS VERY IMPORTANT TO OUR DAMAGE CLAIM WITH OUR CARRIER.
- You must notify us within 3 days of receipt of any/all damage claims.
- Your damaged item may be picked up by our carrier for inspection.
Please do NOT ship the broken item back to us. It may be inspected at your location by the carrier and then you may dispose of it.
Once the damaged item has been inspected and the damage claim approved you will either be credited for the amount paid or the item will be replaced.
HOLIDAY/GIFT RETURNS: If you purchase an item from our web-site as a Holiday or any type of occasional gift, please make a note of that intention in the comments section of the order form. If this is the case, we will extend our return policy from the standard 5 days of receipt rule to the 15th of the following month from the date of receipt.
All "holiday" themed merchandise is non-returnable after the holiday has passed, regardless if it's within the 5 days of receipt.
Revised Policy as of 7/23/16. Thank you! Sue
Our website is updated daily. If you are re-visiting our website, please clear your Temporary Internet Files (cache) to view the current updates. If you do not clear these files daily you may not be viewing the updated version, per your server rules.
Payment is always required in full, even on back-ordered items, as this reserves incoming merchandise for you. Many of our items are custom made or ordered specifically for you, therefore payment is required in-full when placing an order.
Please note that your credit card will be charged in-full for all items in your shopping cart when your order is processed, usually within 24-48 hours of placing your order. You will receive an automated e-mail confirmation of your order.
Within 24-48 hours you will receive a 2nd email with an ETA of each item ordered. If any items are on back-order, you may cancel specific items or the entire order and your card will be refunded. All orders left in-tact, regardless of ETA must remain paid in full, in order to allocate in-coming inventory for you.
Order Cancelations: All orders must be canceled within 24 hours of placement or of a notification of a back-order, as some order may ship the following day. Once the merchandise is en route to us or you from our vendor, you may be responsible for a re-stocking fee, as well as all shipping fees.
Cancelation Refunds: Please allow 3-5 business days for your credit card refund to post to your account, depending on your credit card processing company.
ESTIMATED SHIP TIME: We know that once you place an order you are anxious to receive the merchandise and we make every effort to get your merchandise out to you as quickly as possible.
If you would like to know the ETA before you place your order, please send us an email at heavensgatehome@gmail.com and we will respond within 24 hours. Once an order is placed, you will receive an automated order confirmation, confirming that your order was received. You will receive a 2nd email from us within 2 business days days informing you of the ETA of your merchandise.
Out-of-Stock Items: You will be notified if an item is out-of-stock when your order is processed and you may choose to cancel the order and you will be refunded immediately. We will keep you updated on the back-order status and you may choose to cancel at any time. If canceled before shipped to you, you will be refunded the full amount paid and not charged the "return" fees.
DETAILS
Surya’s bold and colorful pouf collection provides statement-making style to living rooms and bedrooms.
Shades of burgundy and pinks are highlighted with strands of multiple contrasting colors artfully crafting a 100% chocho cube pouf. The firm shape has enough softness to give your feet a comfortable landing spot.
- 100% Hair On Hide
- Hand Crafted
- 18" x 18" x 18"
- Custom Sizes Available
- Color (Pantone TPX): Ivory(12-0104), Mocha(18-1321), Beige(12-0000)
- Made in India
