Payment, Ordering & Lead Times
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In order to keep our costs as low as possible for you, we do not stock large quantities and/or every item on our website. Many of our items are custom made or ordered specifically for you, therefore payment is required in-full when placing an order.
Please note that your credit card will be charged in-full for all items in your shopping cart when your order is processed, usually within 24-48 hours of placing your order. You will receive an automated e-mail confirmation of your order.
Within 24-48 hours you will receive a 2nd email with an ETA of each item ordered. If any items are on back-order, you may cancel specific items or the entire order and your card will be refunded. All orders left in-tact, regardless of ETA must remain paid in full, in order to allocate in-coming inventory for you.
Order Cancelations: All orders must be canceled within 48 hours of placement of the order or of a notification of a back-order. Once the merchandise is en route to us from our vendor, if canceled beyond the 48 hours, you will be responsible for a re-stocking fee.
Cancelation Refunds: Please allow 3-5 business days for your credit card refund to post to your account, depending on your credit card processing company.
ESTIMATED SHIP TIME: We know that once you place an order you are anxious to receive the merchandise and we make every effort to get your merchandise out to you as quickly as possible. While we stock many of our best-sellers, in our business model we strive to keep costs down for you by not stocking and warehousing all of the 5000+ items on our site. For non-stock items, we will order as needed and typically ship these items to you within 6-10 business days.
Quick-Ship/In-stock merchandise will be shipped out to you within 2 business days.
Non-stock/Drop-Ship merchandise will be shipped out to you anywhere from 3-10 business days, depending on the supplier. If an item is back-ordered beyond the 10 days, we will notify you with an ETA and you may choose to cancel or wait for the merchandise.
Some items, especially large rugs and artwork, are hand-made per order and may require 2-4 weeks for delivery time. We will notify you if this is the case. If you do not wish to wait, you may cancel the item(s) at any time. If you cancel the item(s) within 48 hours of being notified of ETA, you will not be charged the "return" fees.
Out-of-Stock Items: You will be notified if an item is out-of-stock when your order is processed and you may choose to cancel the order and you will be refunded immediately. We will keep you updated on the back-order status and you may choose to cancel at any time. If canceled before shipped to you, you will be refunded the full amount paid and not charged the "return" fees.