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Customer Service

At Heaven's Gate Home & Garden, customer service is our top priority.  

Our aim is to please!


CONTACT/QUESTIONS/STATUS OF ORDERS: 

The best way to contact us is by e-mail at heavensgatehome@gmail.com.  Please do not IM us, as we do not respond to IM's.

Please provide your first and last name and your order# whenever inquiring about the status of your order. All e-mails are responded to within 24-48 hours. Please be sure that your Spam filter will allow e-mail from our e-mail address of heavensgatehome@gmail.com so that we may contact you regarding your order if need be.

If you prefer to leave a voice message via telephone, you may do so at 269-270-3200, however, please be aware that voice messages are checked Monday-Friday, 10am-5pm EST. When leaving a voice message, please provide your last name, phone number and your order number, along with repeating your phone number for a second time.

Also please provide your time zone, so that we may return your call during appropriate hours. We will respond to all voice messages within 24-48 hours, Mon.-Friday, 10am-5pm EST, with the exception of international calls.  For all international questions, please email us at heavensgatehome@gmail.com, as we do not make international phone calls.

Thank you!

 

 

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