Testimonials

2/13/12
Received it today...looks great...worth the wait. Thanks.

2/12/12
I recently ordered and received a guy wolff pot. I love it and am happy to purchase these . Thank you Sue for the good service and the chamomile tea. Linda

11/17/11
Thank you Sue, they will make great Christmas presents! (Guy Wolff Three-Quarter pots).

9/1/11
Thanks so much, Sue. I appreciate your great customer service; I'm sure I'll be checking out your website again! Traci

7/19/11
Rating: Excellent Comments: Price Rating:Excellent Shipping Options Rating:Excellent Delivery Rating:Excellent Ease of Purchase Rating:Excellent Customer Service Rating:Excellent Title: Body:Very pleased with the lights!!! Thank you for shipping so fast-I was able to make my deadline!!

6/20/11
Sue As I stated in an earlier email, "we are very impressed with your company" and now even more so! I appreciate your "prompt" response to our email and the resolution was beyond our expectations. We will be sure to do future business with you!! I do not participate in Facebook or Twitter, but if there is a way that I can post a comment about this situation and how well it was handled, I would be more than happy to do so. These types of resolutions say so much about the integrity of a company! Thanks. Anne

4/15/11
Hi Sue, Yes, I saw the smaller ones that you are selling in multiples… and I will be ordering them next payday. I will try and get you a list of the other larger pieces that I would like, and we can see if that will work out!
You are fabulous.
Susan

1/7/11
Sue!!!!! I love, love,love the rug! You are right..it is worth the wait! Thanks, Andrea

12/27/10
Rating: Excellent Comments: Price Rating: Shipping Options Rating: Delivery Rating: Ease of Purchase Rating: Customer Service Rating: Title: Body:

10/27/10 Hi Sue, The artwork was delivered to my work yesterday and it is beautiful! I saw it almost a year ago and have wanted it ever since. I forgot about some of the bold strokes of colors that are just splashed onto the picture. I got it home and hung it and I love it more then I did before! It really brought some life into the room. It's perfect! Thank you for all your assistance! Best regards, Tammy

8/10/10 SUE! I am sooooo pleased with the four Megroz pillows which arrived yesterday! THANK YOU for your excellent selection and more than excellent service!!!! M

8/2/10 OMG…You are amazing. Thank you so much. I will definitely pass your site on to my friends and let them know about your great customer service. Thanks again, Melissa

7/29/10 WOW, Sue! Thank you so much for arranging that! I am so excited. I started collecting these three years ago and tend to get carried away once I start collecting something (Signature Polish stoneware and Radko ornaments), so I will order some other ones shortly! What beautiful things you have access to! You are lucky and well appreciated as well! Thank you, again!

7/28/10 Sue, It has been a pleasure doing business with you. I appreciate your prompt reply. Thank you! Mary

7/26/10 Sue, WOW! I've never had anyone respond to an order before! You're a good business woman. Jane

7/26/10 Dear Sue,

All of that is fine with me. I really appreciate your great communication and I am most pleased that you up-dated me about the delay. Your site was the ONLY site that I found with the new tukey and I figured they either hadn't come in anywhere or were (because it is sooooo cute!) already sold out everywhere else. I understand about the "Dasher" one and that is fine too. These pillows are so neat and will add yet MORE personality to my autumn and Christmas decorating.

I am more than pleased with your site and your choices! I am going to order the large 26" by 26" Tannenbaum Mergroz pillow shortly and have my eye on one for January which I will probably order at the same time.

Thank you again for everything and especially the great communications!!!!!!!!! Have a superb week! Marilyn

6/2/10 Excellent! I was just thinking about it this morning too .... I know I'm gonna love it! Thanks for such great service! shari

5/14/10 ~ So lovely! I hope this finds you well. Best, Miranda


4/28/10 great!! super painless, you are the best. cannot wait to be a repeat customer;))) Annsley - Austin, Texas

4/8/10 ~ THE TRUE TEST OF A GOOD BUSINESS IS THE OPEN COMMUNICATION, THE TIMELY RESPONSE IN ADDRESSING A CUSTOMERS COMPLAINT AND THE ACHIEVING OF A MUTUALLY AGREEABLE AND SATISFIED SOLUTION. THANK YOU FOR ALL.

FYI - LOVE YOUR NEW SPRING BEDDING! THERESA

4/8/10 ~ The lights arrived today Sue! Love them and thanks again. I'm going to use your store as much as possible for our reno needs:0) G

4/1/10 Thank you very much Sue, and yes I will shop with you again. I appreciate your customer service.

3/31/10 Hi Sue ~ The Big Daisy Ring just arrived, and it's LOVELY ~ well worth the wait! Thanks so much, Michelle :-)

1/22/10 Hi Sue!
I received the necklace and earrings today and they are beautiful – just what I was looking for! They go well with the bracelet that I have, but I will consider the one on your web site as well as I am really pleased with these items. I’ll check back with your site and also let me know about the JM trunk show in February.
Thanks so much for the quick service.
Kathy
Syracuse

12/11/09 - Hi Sue, Just wanted to let you know that the quilt arrived yesterday and I couldn't be more pleased; it's beautiful. Thanks so much for all your help. Can't wait to see the wife's face on Christmas morning when she opens it... Have a happy holiday season! Erich

12/7/09 - Dear Sue, Everything looks great; thanks again. I really can't tell you how much I appreciate all your help. And I'm happy that my search for this quilt led me to your great online store... you can count on my continued business.
Best wishes, Erich

12/3/09 - Oh Sue, I LOVE the necklaces. They are gorgeous. Anne does such beautiful work. I am thrilled. I really want that sapphire necklace. Maybe Santa will be good to me this year. :) Thank you for having such great items!! Happy Holidays, Karen

12/1/09 Hi Sue- Just wanted to let you know that my One Willow arrived yesterday and I LOVE IT!!! It looks just beautiful in my bedroom and it's the perfect finishing touch to tie everything together. Thank you. Peggy

11/17/09 Thank you very much! My sister in law is going to be thrilled. Happy Thanksgiving!

11/4/09 Sue, I am enjoying the second flag pillow very much and like I mentioned in my note-if somehow the "america" pillow backing color can be changed, please let me know...it was my favorite and what brought me to your website (which is fabulous)...the second flag pillow that I kept was a bonus find....thanks for your kind words! Paula

6/26/09 Hi Sue, The Harvest basket pillow arrived today. It is just great, I am so pleased. Thank you for all your assistance and if I every want another Laura Megroz pillow I will certainly contact you. Take care. Many Thanks, Susan

2/22/09 Rating: Excellent Price Rating:Excellent Shipping Options Rating:Excellent Delivery Rating:Excellent Ease of Purchase Rating:Excellent Customer Service Rating:Excellent Title: Body:I had a wonderful experience with this merchant. Owner answered all of my questions, the rug was high quality and arrived quickly. Merchant was gracious about sending samples before rug was chosen for a very fair deposit which was returned quickly. Highly recommended! I would purchase again from merchant in the future.

2/17/09 Sue, thank you for all of your help. I'm excited to see my rug! I wanted to email and thank you after it had arrived, but it won't be here until tomorrow (they did try to deliver Sat but unfortunately there wasn't anyone here to accept it). I'm sure that we'll love it. Thank you again--Andrea

1/17/09 Hi Sue, Thanks for your fast response. Yes, we do have a Kinko’s so I will try that! You have been a great help. I love the ring and I’m anxious to wear it with MY dog’s picture…ha! Thanks again!
Abbi

1/15/09 Thank you so much Sue. I was not even expecting gift wrap!!! And most stores have pretty awful gift wrap... but this is absolutely perfect. Clare loves horses and ponies. She will be so happy. And i feel less guilty about not wrapping it myself. Thank you so much for you help. It was great to have an actual PERSON to talk with, instead of just a computer program!!! Thanks again... sincerely, tara ps, and thanks for the mailing of it all!

1/14/09 Sue, Wonderful talking to you. Thank you for your assistance and the shipping. Will definitely recommend your website. Great items, great store! Kristie

1/14/09 Hi Sue, I received the Starfish frame which we truly love. We had received one as a gift, but it was broken after a freak accident with our curtains. Don't ask. :) I went on line looking to see where we could purchase another one and was thrilled to find that your offered them on your webpage. This was the first time to your webpage but it won't be the last. You have many great gifts and I love the section on decorating with color. We are in the process of redecorating some of the rooms in our home so I was very interested in this section.

PS your personal e-mail and note with the frame was a nice personalized touch. My Mom has her own business and what makes her business is not just her product but her personal touch and the great customer service she provides. Just thought I would share that with you.

Kind regards, Maria

09/25/08 Thank you so much Sue. You have been terrific to deal with. I love your store! Susan

08/15/08 Rating: Excellent Comments: Price Rating:Good Shipping Options Rating:Excellent Delivery Rating:Excellent Ease of Purchase Rating:Excellent Customer Service Rating:Excellent Title: Body:I had purchased a Pick Up Sticks charm in a souvenir shop in Virginia. I loved it so much I wanted to get one for friends. Apparently Pick Up Sticks does not sell directly to the public, instead they use wholesale buyers. That's how I found Heaven's Gate.

My order arrived in a timely fashion, and they even gave me a packet of tea! My only issue with the price was that the charm I ordered online was almost double what I paid in the gift shop in Virginia, but I wanted it so badly, I didn't care about the price.

I highly recommend this seller.

Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Body:I was very satisfied with Heavens Gate and the rug I ordered and will gladly shop there again.

Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Body:What an absolutely wonderful shopping experience! High quality items delivered with excellent personal service. Sues personal attention is terrific and much appreciated.

Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Body:My item had to be back ordered, and Heavens Gate provided me with timely and friendly updates about what was going on! Very much appreciated. A very professional and kind online shopping experience. :)

Rating: Excellent
Price Rating:Good
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Body:Fantastic customer service, clear communications and easy web site to use. Thanks!

Hi Sue,
Just to let you know the Silly Buddies arrived and I am really pleased with them!!
Thanks to you and Cindy for all your help with this.
Caroline

I am so pleased with my purchace !
The rug is perfect and adds just the right amount of color!
I am so pleased that I changed the color and I am sorry that
I do not remember the name of the person who helped me do so.
I received my rug Fri. just in time for the Holidays!
Thanks again
Paula from Orlando

Dear Sue,
I look forward to receiving it. You have a beautiful and heartfelt website.
Happy Holidays to you and yours,
Scot

The ordered commodity reached last week.
It was wonderful more than thinking.
It becomes my important treasure.
Thank you for associating perseveringly me not good English.
The homepage of the shop was Christmas and it was surprised.
It is already such a season.
Thank you for a wonderful present.
Sincerely,
Motoko

Sue-
Thank you so much for the update in the status of my order.
I am also sorry the jewelry didn't work as I loved it but just as important, I would have loved doing business with you.
Your customer service is A++++ and unfortunately we no longer see that in the world we live in.
Again. I can't thank you enough for all of your assistance. I will look for my credit.
Dale

Hi Sue..thank you. I just have to tell you that I had ordered from your web site about a year ago (or maybe more..time flies), and it was a great experience! You have the greatest products!!! You’ll be seeing my name on order forms a LOT going forward! Thanks again!

Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Body:The peoplee at Heavens Gate Home and Garden are friendly, professional, and go out of there way to say yes to what you need. Overall rating of +5.
Nancy from OK

Hi Sue,

I just wanted to take a moment to let you know the pigs arrived safely, and I could not be more pleased. I very much appreciate all the time you took to help me with this order, and for being such a reliable and trustworthy online merchant. Thanks too for the hand cream – I’ll try that out and may be back in touch for more! Many thanks for such outstanding service.

Bart

Hello Sue,

I've just sent you a payment for $7.95 ground shipping through PayPal. Thanks so much for the personal service and the emails. It's refreshing to find a company with a personal touch. I appreciate it!

Sincerely, Martha

Order: 821
Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent

Order: 818
Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Ordering from Heavens Gate was easy and quick. The service is personalized and if you have a question, the response is quick. The postal service took a long time to deliver the item. When I called Heavens Gate to see what was the matter, they were quick to respond and ready to take action. Luckily, the itme arrived later that day. It was well-packaged and I love what I purchased. I will shop there again.